Privacy Statement

Purpose of privacy notice
The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). One of the rights is a right to be informed, which means
 it is important that we  provide you with information about the way in which we use, share and store your personal information.

This privacy notice applies to information we collect from:

  • patients;
  • prospective patients;
  • former patients;
  • people who subscribe to our newsletters;
  • visitors to our website; 

Our Therapists 
All of our therapists will have their own privacy statements. Please ask them about this or see their profile page for details. Southside Counselling and Therapy Centre do not keep any information about prospective clients once the client has been referred to a therapist and the enquiry is completed. 

What is personal data? 
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details.

How do we process your personal data? 
We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below.

 Our patients, prospective patients, former patients and visitors to our centre

  1. We might use your name, address, telephone number and email address to refer you to a therapist or to make and rearrange appointments. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
  2. We use your name, address, telephone number and email address, only if we have your explicit consent, to send you marketing materials.
  3. We maintain and use records of subscribers to our newsletters, only with their consent, for marketing purposes.
  4. We use a third party provider, (mail chimp), to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For information, please see (mail chimp) privacy notice.

Website 

  1. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
  2. We use website cookies to improve user experience of our website by enabling our website to ‘remember’ users, either for the duration of their visit – using a ‘session cookie’ – or for repeat visits – using a ‘persistent cookie’.
  3. Our website search  queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by us or any third party.

Information Commissioner’s Office
We are members of the ICO our registration number is00015382797.